Job Description
Tripack’s Equipment Division is looking for an experienced and talented Field Service Technician to join our Packaging Equipment Team. This is a customer-facing role primarily traveling to customer sites to manage on-site installation, repair, and maintenance of existing and new equipment in the field. When not traveling to a customer site, this person will participate in the assembly, debug, and calibration of “work in process” equipment builds in house. Ideally, this candidate has electro-mechanical aptitudes, and can think on the fly with great problem-solving skills. Must have good technical knowledge and possess great manual dexterity. Ability to read instructions represented in manuals, drawings, schematics etc. and follow them with precision is extremely important. The goal is to drive service excellence that improves customer satisfaction, will maximize customer retention, and will increase profitability.
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
- Support and build positive relationships with Tripack customers
- Install, setup, maintain, troubleshoot and repair Tripack shrink sleeve systems
- Demonstrate and provide hands-on training of shrink sleeve systems to customers and associates
- Comprehend customer requirements and make appropriate recommendations/briefings
- Perform audits and preventative maintenance programs
- Cooperate with technical team and share information across the organization
- Read and comprehend engineering drawings or instructions and follow established procedures
- Produce timely and detailed service reports, including status and condition of installed equipment, as well as identification of any parts or modification opportunities
- Follow all company’s filed procedures and protocols
- Travel – 65% on average. Must be at the ready for impromptu travel plans for extended periods (typically 4-5 days on the road)
- Provide manufacturing and assembly support at Tripack’s manufacturing location when not on a customer site visit (must live within 1.5 hours of Milford, OH)
- Support Aftermarket group by receiving and responding to customer technical inquiries as needed
Minimum Qualifications (Knowledge, Skills and Abilities)
- Technical Degree in Electro-Mechanical, or comparable direct job experience working with electro-mechanical or pneumatic equipment preferred
- 2+ years of experience in field service or 4+years of experience in production maintenance is preferred
- Certification in Allen Bradley (Rockwell Automation) plc programming is a plus
- Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery, including the ability to test, service, and test technical equipment
- Strong diagnostic skills with the ability to read Mechanical and Electrical CAD drawings, as well as identify industrial machine parts
- Solid computer skills with knowledge of Microsoft Excel and Word, as well as mobile tools and applications
- Solid verbal and written communication skills with the ability to collaborate with all levels of employees and customers
- Bi-lingual in (English, Spanish) is a plus
- Ability to travel
- Valid Driver’s License
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 20 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
While performing the duties of this job, the employee is regularly exposed to moving mechanical parts, risk of electrical shock, and moving motor vehicles. The noise level in the work environment is usually moderate. However, on some instances this job may require work in areas where ear and/or eye protection is necessary.
NOTE: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will posses the skills aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.